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Refund Policy
Version 2.0 · Effective May 25, 2026
Precept Calls are $25 for 20 minutes. While we're validating the paid experience, the refund rule is intentionally simple: if you ask for a refund, you get one. No 24-hour cutoff. No questions asked.
Why it works this way
We're at the start of paid Calls on Precept. The simplest, most trust-building policy during this validation phase is "if you didn't get what you needed, you get your money back." We'd rather lose a refund than lose your trust. As the platform matures and we have more data on how Calls land, this policy will become more granular — cancellation windows, no-show rules, and mentor accountability layers will be defined then. For now, simple is the right answer.
If something specific goes wrong
Mentor doesn't show up
Full refund. The mentor is also flagged for follow-up — repeated no-shows trigger a review under our mentor accountability process. You don't need to do anything beyond letting us know the Call didn't happen.
You can't make the time
Reach out as early as you can — directly to your mentor through chat, or to us at hello@precepthealth.app. You can refund the Call any time before or after it was supposed to happen.
You showed up, mentor didn't, then later they did
Email us. We'll work it out case by case. Common outcome: free reschedule of the remaining time, plus full refund if you'd rather not continue.
Connection dropped, technical problem
Email us. We typically reschedule the remaining time at no extra cost, or refund the Call entirely if reschedule isn't workable.
You'd just like a refund
Email us. You'll get a refund. That's the whole policy during validation.
How to request a refund
- Email hello@precepthealth.app from the same address tied to your Precept account
- Include the session date + mentor name (or just paste the booking confirmation email)
- Briefly say what happened — one sentence is enough; we won't push for more
We respond within one business day. Refunds appear on your card within 5–10 business days after we process them. Stripe's processing fee on the original charge is not returned to us, but that's our cost — not yours.
Mentor accountability
When a mentor doesn't show or cuts a Call short, it's recorded under our internal accountability process. A single miss is forgiven if the mentor reaches out promptly; repeated misses lead to a pause from accepting bookings while we reflect with them on what changed. Our goal is a calm, trustworthy platform — not a punitive one. Mentors are independent professionals, not employees.
Disputes and chargebacks
If a refund decision feels wrong, reply to the email and we'll review again. We'd much rather resolve disagreements directly than through a card chargeback, which costs both of us time. A chargeback before contacting us is at your discretion but won't change anything — during validation, every reasonable refund request is approved on the first ask.
What this policy doesn't cover
- Chat messaging. Chat is the free, included connective layer between paid Calls — not a paid product. There's nothing to refund.
- Future versions. When higher-priced tiers ship (Experienced Mentor / Specialty Guide / Professional Strategy), and when Precept moves past validation into a steady-state product, the refund policy will tighten — cancellation windows, no-show rules, prorated refunds will appear. We'll publish the new policy before those tiers go live. You'll never be charged on terms you weren't told about.
- Subscriptions. Precept does not currently sell subscriptions — every Call is purchased individually. If we ever introduce subscriptions, a separate refund section will appear here before they go live.