Your account

Delete your account.

Enter the email on your Precept account. If we find it, we’ll email a link to confirm. The link works for 30 minutes, and nothing changes until you press “Delete my account” on that page.

Have the app? Open your Profile and choose Delete account. It does the same thing.
A confirmed request cannot be undone. We handle deletion requests within 30 days, as described in our Privacy Policy; some records are kept as it explains.

What happens

At once: you’re signed out on every device and your conversations close.
Deleted within 30 days: your name and email are replaced, your phone number, photo and profile details are removed, and messages you wrote are replaced with “[removed]”. If a paid Call is still booked, this waits until the Call is completed or refunded.
Kept: payment, payout, refund and tax records (including Stripe’s, which can show your name and email) for as long as U.S. law requires — currently at least seven years for tax records; audit logs and safety reports; anything under a documented safety or legal hold, until it is resolved. Messages the other person wrote stay visible to them.
Server logs and backups expire on their own schedules; if a backup is ever restored, your deletion is applied again. Full details: Privacy Policy, Section 8.

Questions? Email hello@precepthealth.app